General Terms of Sale
The Sneg website (hereinafter the “Website”) is an e-commerce website that is accessible via the Internet at https://the-sneg.com/. It is operated by individual entrepreneur Proskurina Elena Sergeevna (TIN:695001543179)located at 119002 Russia, Moscow, Smolensky bl.,22/14. The hosting of the Website is provided by “Edinaya set” address: 115035 Russia, Moscow, Bolshaya Ordynka st.,17k1
TIN/CAT: 7723635132 / 770501001.
The Website enables individual entrepreneur Proskurina Elena Sergeevna to place products under the brand names “The Sneg” for sale on the Internet.
The use of this Website and all orders of products offered on the Website imply the consultation and express acceptance of these General Terms of Sale. Any purchase of products on this Website from the Customer entails express acceptance of the General Terms of Sale as detailed hereinafter:
These General Terms of Sale applies to all orders placed on the Website. The Customer acknowledges receiving information and fully accepts the General Terms of Sale upon placing an order on the Website.
The company individual entrepreneur Proskurina Elena Sergeevna may update or modify these General Terms of Sale at any time. Accordingly, the terms applicable to products orders by Customers are those applicable on the date of the order.
For further information, question, piece of advice or order tracking, our Customer Service can be reached:
– by post : 119002 Russia, Moscow, Smolensky bl.,22/14
– by e-mail : email@example.com
– by telephone : +7 919 107 1672 (Monday to Friday from 9:30 to 18:30, excluding holidays).
Order terms and conditions
To be a Customer of the Website, order shall be placed by private individuals or companies as «final buyers». The resale or distribution of products purchased thru the Website is strictly forbidden.
To place an order on the Website, the Customer warrants full legal capacity, being aged 18 or over and holder of a credit card or Paypal account.
Placed orders will be accepted within the limit of available stock.
The products offered for sale and prices are those listed on the Website, within the limit of available stock. The Website makes every effort to accurately present and describe the products. Information given regarding each product information description is given on an indicative basis. The products are sold in compliance to Russian regulation and governed by the Laws of Russia.
Products are offered subject to availability. If a product unavailability’s is detected after the order was placed, individual entrepreneur Proskurina Elena Sergeevna will inform the Customer by e-mail or telephone as soon as possible, by offering the Customer:
– to substitute the unavailable product by another product of the same price
– to partially cancel the order
– to totally cancel the order.
The partial or complete cancellation of the order leads to the reimbursement of the cancelled product(s); in that case, individual entrepreneur Proskurina Elena Sergeevna will recredite the bank account or Paypal account that was used for the purchase within a maximum of fourteen (14) days following the day after the day on which the Customer placed the order.
Individual entrepreneur Proskurina Elena Sergeevna may not be held liable if products are out of stock or unavailable.
The photographs, texts, designs, information and characteristics reproduced and illustrating the displayed products do not fall within the scope of the contract. individual entrepreneur Proskurina Elena Sergeevna may not be held liable for errors or inaccuracies showing on the Website. Individual entrepreneur Proskurina Elena Sergeevna may update these at any time.
The creation of a personal account on the Website is necessary for order confirmation. This account is designed to store billing and shipping information regarding the placed order and following orders. To this end, the Customer is required to create its own password for further use of this account. The Customer agrees to store these personal identifications and not communicate them to third parties. As a consequence, all purchase registered thru these personal identifications shall be deemed validated by the Customer holder of these personal identifications. In case of loss, theft or any fraudulent use of the password, the Customer agrees to immediately inform the Website.
The account creation is free of charge. Personal identification and password allowing access to the Website are strictly confidential and should not be communicated to third parties. Upon creation of the account, the Customer receives conformation of the registration by e-mail.
The Customer can deactivate the account by sending an e-mail to the Customer Service at firstname.lastname@example.org at any time. Upon deactivation of the account, the Customer is free to create a new account at any time.
Data collected by individual entrepreneur Proskurina Elena Sergeevna constitute proof of all former transactions between individual entrepreneur Proskurina Elena Sergeevna and the Customer. Contractual information is offered in English or English according to the chosen language by the Customer and will be subject to confirmation by an e-mail sent at the latest when the order is delivered.
The Customer must verify completeness and conformity of the information provided to individual entrepreneur Proskurina Elena Sergeevna . individual entrepreneur Proskurina Elena Sergeevna cannot be held liable for any eventual input errors when filling up forms and their consequences in terms of delays or mistakes regarding the shipping. In that case, further expenses required for the reshipment will be charged to the Customer.
Once validated, the order is forwarded to individual entrepreneur Proskurina Elena Sergeevna for processing. The Customer can modify or cancel the order solely by contacting the Customer Service by telephone or by e-mail, before shipping of the package.
Individual entrepreneur Proskurina Elena Sergeevna may reject any order placed by a Customer with whom a dispute has arisen for a previous order, or if individual entrepreneur Proskurina Elena Sergeevna reasonably considers that the Customer has breached these General Terms of Sale or if the Customer engages in fraudulent activity, or for any other legitimate grounds.
Proof of purchase
Individual entrepreneur Proskurina Elena Sergeevna advises the Customer to keep a reliable electronic or printed copy containing information regarding the Customer’s order.
In application of article L. 134-2 of the Russian Consumer Code regarding any orders placed for an amount above one hundred twenty (120) Euros, individual entrepreneur Proskurina Elena Sergeevna shall retain a written copy of the contract between individual entrepreneur Proskurina Elena Sergeevna and the Customer, during a period of time that runs from the conclusion of the contract until the delivery date of the goods and for a period of ten years thereafter (as stated in the Decret 2005 137 of January, 16 2005). The Customer is entitled to access this written record at any time, by making a request to email@example.com and attaching proof of identity.
The Customer can, via the account, review former, current or recently delivered orders and manage and store personal information (postal address, telephone number, bank details).
Individual entrepreneur Proskurina Elena Sergeevna store recorded data in reasonably secured information systems. The data recorded by the Website constitutes proof of all the transactions concluded between individual entrepreneur Proskurina Elena Sergeevna and the Customer. The storage or orders or invoices is processed thru a reliable and durable medium and can be produced if proof is required.
The products are invoiced on the basis of the displayed prices on the Website at the time the order is placed. Any order placed on the Website shall be paid immediately during order process before checkout.
The Customer accepts individual entrepreneur Proskurina Elena Sergeevna ‘s right to modify prices of the products offered on the Website at any time. However the products will be invoiced on the basis of the tariffs in force when the order is recorded, subject to the availability of such products.
The prices displayed on the Website are in Euros all taxes included (for Russia and the EU countries). For customers residing outside the territory of the European Union and in the Dom-Tom, it is specified that the prices displayed on the Website shall be invoiced after deduction of VAT. These prices are quoted DDU (“Delivery Duty Unpaid”). The Customer must comply with customs duties, formalities, and import taxes applicable in the country where delivery is requested.
The prices given do not include the delivery costs, which will be invoiced in addition and specified to the Customers before the order is confirmed and when the order is definitively validated (see below “Deliveries”).
Terms of payment
All orders are payable in Euros. To pay the order, the Customer has the choice between the following payment options :
– Credit Card, MasterCard, Visa
– Paypal account
– Gift certificate issued by the Website, exclusively destined for purchase of products offered on the Website (see below « Gift certificate »).
The availability and shipping time will be recalculated as per the date of reception of payment.
Individual entrepreneur Proskurina Elena Sergeevna holds the right to reject any orders if there is an existing dispute with the Customer, in the event of total or partial failure to pay for a previous order by the Customer, if credit/debit card payment authorization is rejected by the banking organizations or Paypal, or in the event of total or partial failure to pay. Processing and shipping of the order will occur only after verification of payment and reception of authorization by banking organizations or Paypal.
Upon expiration date, if payment has not arrived within three (3) weeks following the sent order confirmation despite one or several reminders by e-mail, individual entrepreneur Proskurina Elena Sergeevna is entitled to unilaterally terminate the contract and cancel the order. In case or termination of contract, individual entrepreneur Proskurina Elena Sergeevna is not obligated to ship the ordered good; further rights are released from both parties.
The Customer agrees to solely receive electronic invoices.
The ordered products shall remain the property of individual entrepreneur Proskurina Elena Sergeevna until full reception of payment of the price from the Customer, all fees and taxes included.
The transfer of property of the good purchased from individual entrepreneur Proskurina Elena Sergeevna by the Customer from a third party will not be taken in charge by individual entrepreneur Proskurina Elena Sergeevna . Only the original buyer can benefit from these General Terms of Sales.
Credit card or Paypal account debit occurs during the payment validation. In case of unavailability of ordered articles (see “Products availability”), the said unavailable products will either be exchange or reimbursed.
Retention of title
The products ordered shall remain the property of individual entrepreneur Proskurina Elena Sergeevna until full reception of payment by individual entrepreneur Proskurina Elena Sergeevna . On the effective date of delivery, the risks (in particular of loss, theft or damage) concerning the products delivered are transferred to the Customer.
The period of preparation of order is not included in the delivery time. Orders are prepared within a maximum of two (2) days after the day of validation of the order, granted the availability of ordered articles. Validated orders on working days before 9 o’clock are processed that same day; orders validated after 9 o’clock are processed the following working day.
The preparation of order periods can be extended in exceptional cases: during activity pic (i.e. Christmas, sales), temporary out of stock, Force Majeur event. individual entrepreneur Proskurina Elena Sergeevna agrees to prior inform the Customer, either by telephone or by e-mail. If for whatsoever reason (other than previously stated) a delay in the preparation of order occurs, individual entrepreneur Proskurina Elena Sergeevna agrees to reimburse the Customer if an agreement has not been reached between the parties.
Deliveries – Delivery zone – Delivery time
Products are delivered to the delivery address provided by the Customer during the order process.
Individual entrepreneur Proskurina Elena Sergeevna cannot be held liable for any input errors during form filling and their consequences in terms of delivery time or errors. In this context, all extra costs for reshipping shall be borne by the Customer.
During the order process, it is required from the Customer a choice of delivery method according to those offered by the Website. The transporters are the following:
– with EMS: $20 VAT
– with EMS : $35 VAT according to delivery zones
Delivery costs are calculated according to the ordered products, chosen method of delivery and stated country of delivery. These costs are due by the Customer in addition of the price of the purchased products.
For Colissimo deliveries provided by EMS in Russia, if the recipient is unavailable during the visit of the Transporter, the package is dropped at the closest Post office from the delivery address. Unclaimed packages are returned to individual entrepreneur Proskurina Elena Sergeevna . individual entrepreneur Proskurina Elena Sergeevna cannot be held liable for overly long delivery time caused by the unavailability of the recipient or in case of absence of withdrawal during the given period.
Individual entrepreneur Proskurina Elena Sergeevna cannot be held liable for overly long delivery time due to errors or disruption imputable to the Transporters (partial or total strikes of the Transporters and/or means of transportation and/or of communication).
If the company individual entrepreneur Proskurina Elena Sergeevna is prevented from processing the order due to a Force Majeur event as defined by the Russian jurisprudence, for example but not limited to, an error imputable to the Customer, the delivery time is automatically extended in accordance to the delay of that said disruption. individual entrepreneur Proskurina Elena Sergeevna shall inform the Customer by e-mail or telephone on the disruption from its beginning to its resolution. If the disruption lasts more than four (4) weeks, both parties agree they can cancel the order, excluding any form of compensation for the Customer.
Should there be any absence or delay in delivery above eight (8) workings days, the Customer must inform the Customer Service of the Website as soon as possible, either par telephone or e-mail at firstname.lastname@example.org. All claims filed more than thirty (30) calendar days following the date of order validation will be rejected and individual entrepreneur Proskurina Elena Sergeevna will be released of all liability.
Any delivery anomalies (missing or broken products, damaged package, etc.) must be noted by Customer on the form presented to them and signed when the package is delivered. The Customer must imperatively notify the Customer Service department, by e-mail to email@example.com or by telephone.
Upon reception of ordered products, the Customer must check that products are compliant. In case of non-compliant products or should the Customer not be satisfied with the products, the Customer can return or can request the exchange or the reimbursement as stated in the “Returns – Exchanges – Reimbursements” provision.
Returns – Exchanges – Refunds
All purchased products receive the « satisfied or reimbursed » provision, pursuant to the Consumer Code, article L 121-20, unless specified otherwise during time of purchase. The Customer can exercise its withdrawal right, pursuant to article L 121-20 of the Consumer Code. This withdrawal right is granted free of charge, with the exception of delivery costs that shall be borne by the Customer.
Should the products subject to return constitute a gift, the Customer shall be in charge of the return inquiry and not the gift’s recipient.
Exchanges or reimbursements can only be granted to products purchased on the Website, within fourteen (14) calendar days following the reception of the package.
Return inquiries for product(s) ordered on the Website will be granted, provided that:
– the products must be returned accompanied by the purchase invoice , the delivery receipt or the return note
– the products are in the same condition in which the Customer received them (items should not be used, suffer any deterioration however slightly and be in perfect cleanliness) with the exception of non-compliant products
– the products are in their original form and package
– to the following address (including the return number written on the package):
Individual entrepreneur Proskurina Elena Sergeevna
E-shop The Sneg
59 rue Amelot
Delivery costs due to the return of products shall not be reimbursed except for non-compliant products (products sent by error or defective, etc.).
Individual entrepreneur Proskurina Elena Sergeevna advices the Customer to return the products using Colissimo with delivery against signature, with complementary insurance covering the value of goods that will guarantee, the monetary compensation should loss or deterioration happen. The company individual entrepreneur Proskurina Elena Sergeevna shall not be held liable for delivery problems occurred during the reshipment (loss, theft, overly long delivery time, damaged package, etc.).
If the aforementioned conditions are not fulfilled, individual entrepreneur Proskurina Elena Sergeevna may refuse the return of the related products and will send them back to the Customer, without any possibility of return or reimbursement. individual entrepreneur Proskurina Elena Sergeevna has full latitude to decide whether the products are in their original form upon reception by individual entrepreneur Proskurina Elena Sergeevna .
Return inquiries are carried thru the Customer’s The Sneg account on the Website (section “History and details of my orders”). During the return process, the Customer shall select the product(s) to be returned, chose whether it shall constitute an exchange or reimbursement, and specify the return motive. The inquiry is then submitted for validation by individual entrepreneur Proskurina Elena Sergeevna , who will notify its agreement to the Customer by e-mail accompanied by a return number.
Following the reception of the return number, the Customer can download the return note on the Website, thru the The Sneg account and attach it to the package returned to individual entrepreneur Proskurina Elena Sergeevna .
According to the Russian Hamon law, you can send a online withdrawal request ro our Customer service within 14 days after your purchase. You can find the request form online, on your customer account (“My merchandise returns” > “Withdrawal form”).
In case of exchange inquiry
Exchanges will only be accepted if the price of the initially ordered products matches the price of the requested products in replacement. Should this not be the case, individual entrepreneur Proskurina Elena Sergeevna cannot validate the exchange inquiry. If both parties cannot reach an exchange agreement, individual entrepreneur Proskurina Elena Sergeevna shall reimburse the Customer.
If the exchange inquiry is valid, individual entrepreneur Proskurina Elena Sergeevna will process the inquiry in commercial fairness within fifteen (15) working days following the reception of the returned products.
In case of reimbursement inquiry
Shipping costs for the first delivery will be reimbursed; related shipping costs for the return to individual entrepreneur Proskurina Elena Sergeevna shall be borne by the Customer. In case of partial reimbursement, shipping costs will not be reimbursed.
Electronically credited invoice cannot be used on the Website and will not be delivered to the Customer under any circumstances by The Sneg or any authorized distributors of The Sneg. The Customer shall be reimbursed within fourteen (14) days following the reception of the products. individual entrepreneur Proskurina Elena Sergeevna will reimburse the Customer using the same payment method initially used during purchase (credit card, Paypal account or Gift certificate).
The Customer shall send a non-compliant product(s) inquiry the following day of delivery at the latest, any inquiry relating to delivery error and/or non-compliant product(s) evident or in quality regarding designated product(s) on the order form (sent by error, defective products, etc.). Any inquiries received passed this period will be rejected without further allowed complaint.
This inquiry shall be brought to individual entrepreneur Proskurina Elena Sergeevna by telephone or e-mail to firstname.lastname@example.org.
Upon reception of the inquiry, individual entrepreneur Proskurina Elena Sergeevna shall provide a return number for the non-compliant product(s) communicated to the Customer. The return of a product(s) can only proceed after reception of a return number by following the steps issued in “Return inquiries” provision.
Individual entrepreneur Proskurina Elena Sergeevna will examine said product(s). If the non-compliant nature of the product(s) is confirmed, individual entrepreneur Proskurina Elena Sergeevna agrees to:
– either exchange the product(s) (standard exchange depending on availability or exchange for another article of the same price) and to reship it to the Costumer (delivery costs borne by individual entrepreneur Proskurina Elena Sergeevna )
– either reimburse the Customer.
In either case, shipping costs occurred for the return of the product(s) will be reimbursed only if the non-compliant nature of the delivered products was confirmed. Shipping costs must be justified with a receipt and cannot exceed 15 Euros.
Gift vouchers sold by individual entrepreneur Proskurina Elena Sergeevna on the Website are only usable on the Website and cannot be used at any authorized The Sneg distributor or any other site selling products under the brand NAT& NIN.
They are valid within one (1) year following the date of purchase and cannot be exchanged or reimbursed.
They can be combined with each other or with other promotional offers.
During purchase of a Gift voucher on the Website, an electronic code is generated then sent to the Customer by e-mail. The monetary value of the code matches the Gift voucher’s amount purchased by the Customer. The amounts are indicated in Euros VAT. The purchase of a Gift voucher does not entail delivery costs.
The Customer will be provided a confidential code with one-time use, allowing the Customer (or recipient of its choice, hereinafter called the “User”) to deduct the amount of the Gift voucher to the global amount of an order carried thru the Website.
The Gift voucher is sent by e-mail to the Customer upon payment reception.
SISTER & CO cannot be held liable in case of loss, theft or unreadability of the Gift voucher, nor in case of error in the e-mail address of the recipient of the Gift voucher.
Individual entrepreneur Proskurina Elena Sergeevna offers to the Customer to download a template on the Website that can be printed, on which the Customer can write the code, the amount for the Gift voucher and also a note in order to offer this Gift voucher. individual entrepreneur Proskurina Elena Sergeevna may not be held liable regarding the information written by the Customer on the template for the Gift certificate.
Use of Gift voucher
A Gift voucher can only be used upon creation of a The Sneg account the Website (see section “Order confirmation”).
During the order process, the User must enter the discount equivalent to the Gift voucher in the corresponding line on the form, during the payment step. The amount on the Gift voucher will be deducted from the total amount of order, which will automatically be recalculated.
If the amount of order is superior to the amount on the Gift voucher : the Gift voucher User shall pay the difference by credit card or Paypal account.
If the amount of order is inferior to the amount on the Gift voucher : the User loses the difference. No electronically credited invoice shall be delivered in return.
In case of loss or theft
Any inquiry relating to the loss of a Gift voucher must be submitted to the Customer Service exclusively by the Customer (being the person that purchased the Gift voucher ).
If the Gift voucher is still valid and the code has not been used, the Customer Service can resend the corresponding deduction code to the Customer.
If the Customer Service notices that the code has already been used, individual entrepreneur Proskurina Elena Sergeevna will not deliver any new Gift voucher under any circumstances. A Gift voucher that is lost, stolen or forged cannot benefit from any exchange or reimbursement. The Customer will be regarded as liable of any use of the Gift voucher. The Customer has the duty to inform the User regarding the conditions of use of Gift voucher delivered by individual entrepreneur Proskurina Elena Sergeevna .
In case of forgery, attempt of deception or suspicion of illegal activities relating to an order paid by one or several Gift voucher(s), individual entrepreneur Proskurina Elena Sergeevna may close the corresponding Customer’s account(s) and/or request another method of payment. In that case, the designated Customer cannot request the account be unfrozen, neither the reimbursement of the amount corresponding to the Gift voucher(s).
After-sale service – Repairs
The after-sale service of individual entrepreneur Proskurina Elena Sergeevna (“SAV”) can only be solicited within the frame of orders processed thru the Website. Inquiries for repair relating to The Sneg products purchased in store or any other distributors will not be operated by the SAV.
Scope of intervention of the SAV
Products sold on the Website have a six (6) months warranty following the date of purchase.
Repair inquiries are processed within the limit of the competences of the SAV, which are:
– stitching problems
– ripped lining
– loss or break of the metallic parts (snap hooks, hooks, rivets, zips, etc.)
– defective zips.
individual entrepreneur Proskurina Elena Sergeevna cannot be held liable for problems relating to the evolution or deterioration of the leather (discoloration, color transfer, spots, etc.) and will not engage into any rehabilitating repair of the leather.
Any repair inquiries sent after the six (6) months warranty period will be submitted for examination to the SAV and invoiced according to the necessary degree of intervention, upon agreement between both parties.
1- The Customer contacts the SAV by e-mail at email@example.com, providing its name and address, order number, and also the encountered problem, with photographs if needed.
2- The SAV examines the inquiry and validates this inquiry if the aforementioned conditions are met for the said article.
3- The Customer must then send the repair inquiry via its The Sneg account on the Website, by selecting the order then the said article.
4- The Customer receives an agreement notification from the SAV by e-mail and will then be able to generate the return note.
5- The Customer reship the product to the following address (including the return note) :
Individual entrepreneur Proskurina Elena Sergeevna
Service après-vente The Sneg
Shipping costs due to the return of products will be borne exclusively by the Customer. individual entrepreneur Proskurina Elena Sergeevna recommends the Customer to reship the products using Colissimo with delivery against signature, with complementary insurance covering the value of goods that will guarantee the monetary compensation of should loss or deterioration happen. The company individual entrepreneur Proskurina Elena Sergeevna shall not be held liable for delivery problems occurred during the reshipment (loss, theft, overly long delivery time, damaged package, etc.).
Individual entrepreneur Proskurina Elena Sergeevna retains the right to refuse repair that does not enter the scope of the SAV’s competences or if The Sneg notices that the product has simply experienced normal time deterioration, that it was inappropriately used or looked after or has suffered accidental damages.
If the inquiry is delivered within the warranty period, the SAV will proceed, as much as possible, to the repair of the defective product, free of charge, and will reship the product within fifteen (15) working days following the reception of the said product.
Once repaired, the product is reshipped to the Customer, individual entrepreneur Proskurina Elena Sergeevna will bear delivery costs.
– Leather strip replacement: it is not necessary to reship the product. The SAV can reship the replacement piece directly to the Customer, by postal service.
– Snap hook / shoulder strap problem: if the occurred problem only relates to the shoulder strap, it is not necessary to reship the product. The Customer can only reship the shoulder strap to the SAV.
The companies individual entrepreneur Proskurina Elena Sergeevna and The Sneg holds copyrights, trademarks and/or proprietary rights to publish elements that appear in the catalogue of the e-shop including but not limited to photographs, for which individual entrepreneur Proskurina Elena Sergeevna was granted publishing rights.
The Website, including (but not limited to) text, content, software, video, music, sound, graphics, photographs, illustrations, artwork, photographs, names, logos, trademarks, service marks and other material are the property of individual entrepreneur Proskurina Elena Sergeevna and The Sneg. In application of the Russian Intellectual property Code, total or partial reproduction by any process whatsoever and/or distribution, publication, modification, sell of the partial or entire Website or creation of derivatives from the Website, by third parties are strictly forbidden.
Brand names The Sneg and all other brands and logos appearing on the Website, whether declared or not, including the domain names “the-sneg.com” are owned and controlled by individual entrepreneur Proskurina Elena Sergeevna and THE SNEG. Total or partial reproduction by any process whatsoever and/or distribution, publication, modification or use of the brands without prior express written consent by The Sneg, for whatever reasons, are strictly forbidden.
Limitation of liability
The photographs and texts reproduced and illustrating the products do not fall within the scope of the contract and individual entrepreneur Proskurina Elena Sergeevna ’s liability may not be held in connection with any error from one of these photographs or texts.
Individual entrepreneur Proskurina Elena Sergeevna shall in no event be liable to the User or any third parties, by way of indemnity or by reason of any breach of the contract or in tort or for loss of production, loss of profit or loss of any contract, or for any indirect, special or consequential loss or damage that may be suffered by the User in connection with the incorrect use of the sold goods.
The limitations of liability also apply to any suspected modifications of products from the suppliers.
The company individual entrepreneur Proskurina Elena Sergeevna may retain the right to reject an order following a computer bug, error in the filling of the forms, hacker attacks or any internal or external malevolence. individual entrepreneur Proskurina Elena Sergeevna shall inform the Customer of the order cancellation. Should you notice any errors, please inform by e-mail at firstname.lastname@example.org.
Without limitations to the provided conditions laid down in the previous paragraphs, the liability of individual entrepreneur Proskurina Elena Sergeevna following these General Terms of Sale cannot exceed a sum equating the sum paid or payable during transaction at the origin of the said liability, whatever the cause or form of implied action.
The company individual entrepreneur Proskurina Elena Sergeevna may not be held liable for non-performance of the order in case of out of stock or unavailable product, of Force Majeur event, of disruption or partial or total strike from the postal services and methods of shipping and/or communication.
Regardless of any specific warranty terms extended to Customers with the product delivered, all products sold on the Website are subject to the following statutory warranties:
Article 1641 of the Civil Code
The vendor is subject to the warranty against hidden defects in the sold product rendering it unfit for its intended use, or which so impair such use that the purchaser would not have bought it or would have paid a lower price, had the purchaser been aware of the defect(s).
Article 1648 of the Civil Code
The action based on redhibitory defects must be brought by the purchaser within a period of two years following discovery of the defect. In the case provided for in Article 1642-1, the action must be brought, under pain of
being time-barred, within the year following the date on which the seller may be discharged from patent defects.
Article L211 -4 of the Russian Consumer Code
The vendor is required to deliver a product that complies with the contract and shall be liable for any non-compliances existing upon delivery. The vendor shall also be liable for non-compliances resulting from the packaging, the assembly or installation instructions where the vendor is liable under the contract for assembly/installation or where it was carried out under the vendor’s responsibility.
Article L211 -5 du Code de la Consommation
To comply with the contract, the product must:
1. Be fit for the use normally expected of an item of its type and, where appropriate: correspond to the description given by the vendor and have all the qualities presented to the purchaser by the vendor in the form of a sample or model; have the qualities that a purchaser can legitimately expect given the public statements made by the vendor, producer or his representative, in particular in advertising or labeling; or
2. Have the characteristics defined by mutual agreement by the parties or be fit for all special uses sought by the purchaser which the vendor was made aware of and accepted.
Article L211-12 du Code de la Consommation
Legal action based on non-compliance is time-barred two years after the delivery of the product
individual entrepreneur Proskurina Elena Sergeevna cannot guarantee nor grant warrantee:
– that the Website is void of viruses, data crashing programs, Troy horses or any other destructive material ;
– as to the accuracy, timeliness or completeness of any information or material on the Website date.
The Website may contain technical imprecisions or other defects, individual entrepreneur Proskurina Elena Sergeevna will not guarantee corrections of these defects. The Website is presented “as is” and “according to availability”.
Protection of Personal Data
Individual entrepreneur Proskurina Elena Sergeevna guarantees to not divulge to any third parties, personal information that is collected within the scope of distance selling, as this information is needed to process and deliver orders, as well as for preparing invoices. Such personal information is strictly confidential. These personal data will only be used by internal services for processing orders and to reinforce and personalize communication thru letters / e-mails or Website personalization according to users noticed preferences.
In accordance with the Law of January 6, 1978, Website users are entitled to access, modify, correct and delete data concerning them.
In order to exercise this right, Website users must send an e-mail to the following address: email@example.com
Dispute resolution – Applicable Law
In the event of a dispute, the Customer will in priority address individual entrepreneur Proskurina Elena Sergeevna for an amicable resolution.
The Customer may also lodge a complaint on the ODR platform (http://ec.europa.eu/consumers/odr/), established by the European Union, dedicated to the dispute resolution between the Customer and the traders arising from online cross-border purchase.
This platform is exclusively dedicated to online purchases, between private and professional individuals.